Munch Crunch Organics P/L has created this policy and privacy statement in order to demonstrate our firm commitment to privacy. We respect your privacy, and will not disclose it to third parties except as required to fulfill the ordinary course of our business operations. The following discloses the information gathering and dissemination practices for our business and this web site.

Personal Information

A representative of Munch Crunch Organics P/L may contact you by telephone to resolve any questions we might have about your order. Your personal details e.g. password allow us to verify that you are a registered customer and prevent anyone else who may have access to your computer from ordering in your name without your express permission. You should protect this password as carefully as you would your other personal banking information.

Information about our Organisation and Web site
Our privacy policy covers Munch Crunch Organics P/L and its Web site:
Organisation Name:
Munch Crunch Organics P/L
Address:
Street:
Unit 4/64 Centennial Circuit
City, Postcode / Zip:
Byron Bay NSW 2481
Country:
Australia
Controller:
Munch Crunch Organics P/L
Web Sites(s):
www.munchcrunchorganics.com.au

Our principal activities are: Organic farming and organic home delivery

Information Automatically Logged

This site uses your IP address to help diagnose problems with our server and to administer our site. This site records the browser type to monitor market penetration of various web browsers so we can better determine the Internet technologies we may utilize in the design of our pages.This site uses page referrer data - that is, information about the page that linked you to this page - to determine to what extent our page is referenced by other resources on the Web.This data may be used to preserve the integrity of our computing resources. We use cookies on our Web site to store session information.

Personal Information

We collect your contact information such as name, address and email address, unique identifiers like your member log in and password and credit card information to facilitate payment for your order. Contact information from the order form is used to send orders and information about our company to you. Financial information that is collected is used to bill customers for any products provided.

We collect the personal data that you may volunteer while using our services. You can access our Web site home page and browse our site without disclosing your personal data. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

Your name and address is used for delivery and billing purposes. We will send you information about our products as part of our customer service. If you tell us that you do not wish to have any of the information you provide to be used as a basis for further contact with you for example, receipt of our newsletter, we will respect your wishes. All of our newsletters will explain how you can unsubscribe from the service if required.

We do not share any personal information with any third parties nor do we use any personal information for any purposes beyond those stated here. We ensure that your personal data will not be disclosed to third party organizations and government authorities except if required by law or other regulation.

Security

We take all reasonable steps to store your personal information securely. Only specific employees or sub-contractors in our customer care, marketing, store, warehouse systems and IT areas have access to our customers' personal information, and only under strict controls and procedures.

All sensitive information is protected by the Secure Sockets Layer (SSL) technology, the same security technology used by PayPal. We use industry standard 128 bit encryption. SSL encrypts all critical information passed from you to us, such as your email address and password, and is extremely difficult to decrypt even if intercepted. Since payment by credit card is handled by PayPal we never see your credit card details. All we see is a notification of successful payment that is transmitted from PayPal to us.

The services and links of our Web site

Our Web site does not enable our visitors to communicate with other visitors or to post information to be accessed by others. Our Web site may include links to third party Web service providers but we are not responsible for the privacy practices or the content of such Web sites.

Minor’s Privacy

We do not knowingly collect personal data from children. We do not take specific steps to protect the privacy of children who disclose their personal data to us. We do not provide information about our personal data practices in relation to children on our home page, or at those sites on our Web site where we collect personal data.

Access to the personal data we may hold about you

You can ask us by using the information on the ‘contact us’ page of this website whether we are keeping personal data about you. Upon request we will provide you with a readable copy of the personal data, which, we keep about you. We will provide the information without any charge.

Privacy Support

If you have an enquiry or concern about our privacy policy, please contact us via the ‘contact us’ page of this website.

While we will use reasonable endeavors to verify the accuracy of any information we place on the Munch Crunch Organics P/L Website, we make no warranties, whether express or implied, in relation to its accuracy.

The Munch Crunch Organics P/L Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Munch Crunch Organics P/L Website, or any transaction that may be conducted on or through the Munch Crunch Organics P/L Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade.

We make no warranty that the Munch Crunch Organics P/L Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Munch Crunch Organics P/L Website.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Munch Crunch Organics P/L Website and any information provided to or taken from the Munch Crunch Organics P/L Website by you.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or 
any loss of goodwill or reputation; or 
any special or indirect or consequential losses; 
In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

By using this website service you agree to these terms and conditions of website use.

Not withstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under Australian law.

Refund policy

If you are unsatisfied with any of our products we will be happy to offer a replacement item. In certain cases a discount may be offered against your next purchase, which will be credited to your Munch Crunch Organics P/L account balance. Please contact us via the details on the ‘contact us’ page of this website with any complaints or queries about the products delivered and we will arrange for one of the above or if required a refund to your credit/debit card.

Please be aware that due to the perishable nature of our goods we are unable to accept cancellations once produce has been ordered.


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Our Promise

All our produce is certified organic. We also aim to source all of our products from farms and suppliers in our bioregion only, however when unavailable due to weather conditions we source produce from other trusted organic farmers in different bioregions.’

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